About the company
Cloudi-Fi is on a mission: To become the Security Gateway to all unidentified devices connecting with the Wi-Fi!
Cloudi-Fi delivers a unique value proposition bringing together a 100% cloud based captive portal solution bringing together best in class marketing features, true global personal data compliance and a Zero-Trust security framework that can be easily deployed on any existing infrastructure thanks to unique technology partnerships and integration with most cloud security and infrastructure leaders.
As of today, over +100 prestigious global brands have leveraged their Wi-Fi infrastructure with the Cloudi-Fi cloud based solutions.
Some of the world's leading technology leaders trust Cloudi-Fi as a partner to accelerate cloud transformation and offer a 100% cloud-based Wi-Fi onboarding and authentication solutions on all 5 continents.
Cloudi-Fi is considered as one of the most promising SaaS startup in Europe according to the financial times.
Why? Because our technology can help pretty much any company on this earth to provide greater user experience to its customers and employees while improving data security. Our team is composed of a mix of passionate and creative individuals sharing a common vision and passion to improve internet security and connectivity for everyone while delivering truly compliant and scalable solutions to the most innovative companies.
Hiring Process
- Culture Fit: HR interview. You need to submit your AssessFirst Profile before ahead here
- Operational Interview with one of our Cloudi-Fiers
- Interview with the CEO
We will consider candidates living in Annecy or Greater Paris only
What You'll Do
Cloudi-Fi seeks a self-driven Sales Administrative Assistant to act as the liaison between our CEO, the Customer Success, and Sales teams. Your role will be focused on ensuring efficient sales process management while maintaining high customer satisfaction through seamless coordination between internal teams and prompt resolution of any issues.
If you are interested in Cloud and Cyber-Security technology and want to experience work for a game-changing SaaS scale-up, consider applying and Join the Cloudi-Fi adventure!
- Order Management: Ensure the reception, processing, and follow-up of purchase orders while ensuring compliance with contractual terms.
- Subscription and Renewal Monitoring: In collaboration with the sales and customer success teams, oversee the proper management of subscription contracts (POC follow-ups, renewals, contract modifications) and ensure ongoing customer satisfaction.
- Coordination of Information Flow: Collaborate with the sales and Customer Success teams to ensure compliance with service level agreements (SLA) and maintain smooth communication throughout the contract lifecycle.
- Billing and Payment Tracking: In collaboration with the accounting team and the CEO, ensure accurate and timely subscription billing and payment tracking.
- Dispute Management: Address complaints and resolve issues related to subscriptions or billing in cooperation with different departments.
- Sales Administration Process Optimization: Actively contribute to continuously improving administrative processes related to sales and support.
- Main supplier negotiation: Negotiate the renewal of external services, which is sometimes part of Cloudi-Fi sales, in collaboration with technical partners.
Your Profile
- Dynamic, proactive, and autonomous
- Eager to constantly learn
- Technology Enthusiast
- Excellent written and verbal communication skills adapted to C-levels
- Ability to collaborate effectively with internal teams to ensure seamless processes
- Strong organizational skills
- Native or bilingual in English and French
- First experience as a Sales Administrative Assistant in a SaaS company would be a bonus
Benefits
- Share the company’s success with a competitive stock options package
- Flexible work environment. Offices in Greater Paris, international coworking spaces, or remote experience with sponsored home office equipment.
- Assigned ownership. We fully trust you to have control and autonomy over your missions.
- Continuous Training & Learning. A personalized program with all the tools and resources needed.
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